Refund Policy
At LyncLearn, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be circumstances under which you need to request a refund. Our refund policy is designed to be straightforward and customer-friendly.
Refund Eligibility
To be eligible for a refund, you must initiate your request within 7 days of receiving access to the ordered course. This period allows sufficient time to assess the course material and decide if it meets your expectations.
How to Request a Refund
- Contact our support team via email with your purchase details, including your order number and the email address used to make the purchase.
- Please include a brief explanation for requesting a refund. This helps us understand our customers' needs and expectations and continually improve our offerings.
- Upon receipt of your refund request, our team will review it to ensure it meets our eligibility criteria.
Processing Your Refund
Once your refund request is approved, we will process your refund within 5 business days. The refund will be credited back to your original method of payment. Please note, depending on your bank or credit card company, it may take an additional few days for the refund to be reflected in your account.
Exceptions
Please note that certain exceptions to this policy may apply, such as for promotional or discounted courses, where refunds may not be available. We encourage you to read the specific terms and conditions related to any promotional or discounted offers.
Questions
If you have any questions or concerns about our refund policy, please do not hesitate to contact our support team. We are here to help and ensure your experience with LyncLearn is positive.